While providing consulting services for American Express Global Financial Services (1996), I developed customer service support, on-line help modules. It was during this time frame that AMEX was introducing a pilot program for chip-integrated, pre-paid, smart cards. My responsibility entailed developing topic based help modules to enable American Express Customer Support Representatives (CSRs) to answer customer's questions about using the new card. It was determined that typical customer concerns would involve issues such as eligibility, card acquisition, activation, loading funds, checking card balance, usage, etc.

AMEX Contribution Recognition Plaque
AMEX Contribution Recognition Plaque