While providing consulting services at Intel (2007-2008), I played a major role in the development of Web based training (Distance Learning). The sample shown here is from a project to help Intel channel partners gain hands-on experience building, branding, integrating and using Intel technology solutions. I wrote the video script, directed the live action video and wrote the associated webpage content.
While consulting for Plantronics, Inc., I was part of the incubation team developing a new soundscape cloud service. I developed the user help for managing the service by means of the associated browser based user interface.
I created the graphic design, developed the template and implemented this therapy services information website. The site is implemented using Joomla, a content management system (CMS). One terrific feature of Joomla is that its user-friendly management interface enables non-technical persons (like this client) to self-publish and unpublish content without the need of any HTML or CSS skill.
While at Fluke Networks (2011-2015), I created an HTML help system for a Windows application (sample image) by using the single source publishing feature of Adobe Robohelp. The help system consists of an expandable table of contents tree in the left column. Selecting a topic in the tree view displays the topic content in the main area of the window.
I wrote each help topic contained in the help system; and by using the Robohelp tools, I also created the graphic design of the help system user interface. I managed project scope, topic organization and iterations of review by Quality Assurance, Engineering, Customer Service and Marketing teams.
While at Fluke Networks (2011-2015 now Netscout, Inc.), it was determined that customers were having difficulty navigating a sequence of website pages to register the product, create the required user account and download product software.
To implement a user friendly solution, I created a standalone HTML page that opened the live corporate website inside a frame on the right while a persistent frame on left contained step-by-step instructions for product registration, creating a user account and downloading software.
As the customer followed the step-by-step instructions in the left frame, they would type information into the live corporate website on the right. As the page changed in the right frame, the step-by-step instructions in the left frame were persistent and enabled the customer to continue to follow the instructions for the next step in the new webpage.
While at ICTV (1996-2002 now Active Video Networks), I created a visual map of a complex user interface. The document contained images of all the user screens and indicated the result of every action a user could choose during navigation. This project was extremely valuable to engineering, quality assurance, marketing and customer support. I gathered the information and images for this project by using the graphical user interface in a lab setting.