This sample is taken from a short-term writing opportunity at the Automobile Association of America (2015-2016) for Northern California, Nevada and Utah (NCNU). The project entailed creating ten policy and procedure guides for various financial and record processing functions such as payment processing and financial accounting.

The documentation process involved a fast-paced combination of interviewing subject matter experts (SMEs), hands-on use of record management and payment processing software systems and iterative document reviews. I incorporated an active voice to speak directly to the reader about required job tasks along with step-by-step procedures about how to perform each task.

policy and procedure guides
Policy and Procedure Guides