For the Automobile Association of America for Northern California, Nevada and Utah (NCNU), I created ten policy and procedure guides for various financial and record processing functions such as payment processing and financial accounting.

The documentation process involved a fast-paced combination of interviewing subject matter experts (SMEs), hands-on use of record management and payment processing software systems and iterative document reviews. I incorporated an active voice to speak directly to the reader about required job tasks along with step-by-step procedures about how to perform each task.