While at Fluke Networks (2011-2015 now Netscout, Inc.), it was determined that customers were having difficulty navigating a sequence of website pages to register the product, create the required user account and download product software.

To implement a user friendly solution, I created a standalone HTML page that opened the live corporate website inside a frame on the right while a persistent frame on left contained step-by-step instructions for product registration, creating a user account and downloading software.

As the customer followed the step-by-step instructions in the left frame, they would type information into the live corporate website on the right. As the page changed in the right frame, the step-by-step instructions in the left frame were persistent and enabled the customer to continue to follow the instructions for the next step in the new webpage.