While at Fluke Networks (2011-2015 now Netscout, Inc.), it was determined that customers were having difficulty navigating a sequence of website pages to register the product, create the required user account and download product software.

To implement a user friendly solution, I created a standalone HTML page that opened the live corporate website inside a frame on the right while a persistent frame on left contained step-by-step instructions for product registration, creating a user account and downloading software.

As the customer followed the step-by-step instructions in the left frame, they would type information into the live corporate website on the right. As the page changed in the right frame, the step-by-step instructions in the left frame were persistent and enabled the customer to continue to follow the instructions for the next step in the new webpage.

website sidebar tutorial
Website Sidebar Tutorial